Sugar Saathi Privacy Policy
Last updated: [DATE]. Sugar Saathi is run by [COMPANY LEGAL NAME], [ADDRESS], India ("we").
Sugar Saathi helps you build habits and keep records. It is not a medical device and does not give medical or dosing advice.
What we collect
- Account: mobile number (for sign-in by SMS code), name, language.
- Health details you enter: age or birth year, sex, height, weight, diabetes type, HbA1c, blood sugar readings, blood pressure, medicines and doses, pregnancy or kidney conditions, diet preference.
- Daily records: meals, water, walks and step count, exercise, check-ups, notes and chat messages with your dietitian.
- App use: which screens you open and for how long, to improve the app. Crash reports contain no name or phone number.
- Voice: when you tap the microphone, your phone's speech service (Google or Apple) turns speech into text. We store only the text.
Why we use it
- To show your records, targets and progress, and to send reminders you set.
- So your assigned dietitian can make and adjust your diet and exercise plan and reply to you.
- To run the 14-day plan, measure your results and offer paid plans.
- To keep the service secure and fix problems.
We use health data only with your consent, which you give in the app and can withdraw at any time.
Who can see it
- Your dietitian and our clinical staff.
- Family members only if you approve them in the app, and only what you choose to share.
- Service providers who process data for us: SMS delivery (MSG91), push notifications (Expo / Google / Apple), crash reports (Sentry), and our hosting provider ([HOSTING PROVIDER], servers in [LOCATION]).
We do not sell your data or use it for advertising.
How long we keep it
As long as your account is open. When you delete your account, we delete your data within [30] days, except what the law requires us to keep.
Your rights
You can see, correct and download your data in the app, withdraw consent, and delete your account (Settings → Delete my account, or see how to delete your account).
Security
Data travels over encrypted connections (HTTPS). Access by staff is limited to the patients they care for and is logged.
Children
Users under 18 need a parent or guardian to set up and use the app with them.
Contact and grievance officer
[NAME], Grievance Officer, [EMAIL], [PHONE]. We reply within [7] days.